Your privacy: Your privacy is important to us. To arrange, offer, and provide you with our services and for the purposes set out below, we, namely Flock of the Good Shepherd Incorporated ABN 771 89461 298 trading as ‘Flock of the Good Shepherd’, collect, store, use, process, and disclose your personal information including sensitive information such as personal information by the requirements of privacy laws.

When we collect your personal information, we are responsible for ensuring it is processed and protected by applicable privacy laws such as the Privacy Act 1988 (C’th). Personal information we collect includes, for example, your name, address, date of birth, email address, personal information, passport details, and bank account details. We also collect information through devices such as ‘cookies’ when you visit our website or use our mobile apps, in order to improve our website functionality and user experience.

Data Collection: We usually collect your personal information directly from you but sometimes from others depending upon the circumstances and the information required. For example, to arrange, or provide our database and websites, we may collect your personal information from you, your families, our members, other churches, and institutions, Government departments, and family members including your partner or spouse.

We may collect your personal information from other business partners and agents whom you may have approached or who distribute or help provide or avail our services.

Purposes & Uses: We use your personal information to arrange, and provide our church services (or those we may offer or provide to you on behalf of our church partners) and to manage your and our rights and obligations in connection with any services you have inquired about or acquired. For instance, we use it to assess, process, and investigate conflicts, reference checks, and to liaise with other churches and Government Departments such as local police, health, and foreign affairs where it relates to your personal identity.

We may also use it for development, marketing (where permitted by law or with your consent), customer data analytics, research, IT and related systems maintenance and development, recovery against third parties, fraud investigations, to comply with requests from regulatory bodies and government departments, and for other purposes with your consent or where permitted by law. We do not sell your personal information to any other person or entity for marketing purposes.

Disclosures & overseas transfers: Your personal information may be disclosed to your family members, co-members in the church, your spouse or partner, as well as to third parties who assist us to carry out the activities set out in the ‘Purposes & Uses’ paragraph above, such as management providers, agents, insurers, investigators, cost containment providers, health service providers, churches and other religious institutions, data processing and ‘cloud’ storage providers, legal and other professional advisers, your employer or sponsor, and our related entities in ACC group of churches. Some of these third parties to whom your personal information may be disclosed and transferred will be located only here in Australia. We also, where necessary, disclose your personal information to Government Departments that manage immigration, health, and foreign affairs, as well as to regulatory bodies including those involved in not for profit industry. We also disclose and transfer your personal information to our private encoder. When we disclose or transfer your personal information to third parties, we take steps binding those entities to comply with privacy law.

Marketing: We may, where permitted by law or with your consent, contact you by telephone, normal mail, email, electronic messages such as SMS, and via other means with promotional material and offers of services from us, our related churches and business partners that we or they consider may be relevant and of interest to you. Where we contact you as a result of obtaining your consent, you can withdraw your consent at any time by calling us on 0413537627 or by contacting us – see below.

Other individuals/dependents: Except where you have legal authority to provide personal information on behalf of another, such as in your capacity as a parent or legal guardian, when you provide personal information to us about another individual such as your spouse, partner, family member, dependent, or adult children, we rely on you and you warrant to us that you have first obtained that individual’s consent, and have made them aware of the matters set out in this Privacy Notice.

Access to and correction of personal information: You may also seek access to your personal information (or that of another in your family where you are authorised to do so) and ask us to correct or update it, and to obtain details about our data processing activities in respect of your personal information. You may have further rights in respect of your personal information where the law applies, and depending upon the circumstances, you may request a restriction on processing, request it be deleted, and to receive it in a portable form, amongst other things.

Withdrawal of consent: Where your personal information is used or processed with your specific consent as the sole basis for such use and processing (rather than on a contractual basis or legitimate interests of the church), you may withdraw your consent at any time. Just contact us as set out below.

Contact us: If you wish to make a complaint about your data privacy, or have a request for access or correction, or any query about your personal information, please contact:

• The Admin Officer, Flock of the Good Shepherd,
• or email privacy@fgs.church
• or phone us on +61 413 537 627

You can also contact the Privacy Commissioner at the Office of The Australian Information Commissioner, GPO Box 5218, Sydney, NSW, 2001 if you have a complaint.

Without your agreement to the matters set out above, we may not be able to provide you with our services including any enquiry and updates.

[vers 01 Dec 2024]